Refund policy

We have a 07-day return policy, which means you have 07 days after receiving your item to request a return. 

At Wall Moon Store, customer satisfaction is our top priority. Please read our refund policy carefully before placing your order.

1. Eligibility for Refund

  • Refunds are applicable only in case of:

    • Damaged product received

    • Incorrect product delivered

    • Missing item(s) in the package

2. Conditions

  • An unboxing video is mandatory as proof for all refund claims.

  • The video must start before opening the packaging and clearly show the issue.

  • Claims without an unboxing video will not be accepted.

3. Refund Process

  • Once your claim is approved, the refund will be processed within 7 working days.

  • Refunds will be made via bank transfer or mobile wallet, as per customer's choice.

4. No Refunds In Case Of

  • Change of mind after delivery

  • Minor color or design variation due to screen/display differences

  • Customer not available to receive the parcel


To start a return, you can contact us at ray.online1491@gmail.com. Please note that returns will need to be sent to the following address: Waheed Furniture, Almadina Housing Society. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ray.online1491@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ray.online1491@gmail.com.